Interlibrary Loan & Document Delivery Services

At the ILLiad login page, click on the "First Time User? Create Your Account" link (located beneath the login boxes) and fill out the New User Registration form.

• We recommend that you use your Falcon Key as your username and password and your Fitchburg State email.
• Under "Preferred Loan Delivery Method (physical items)":
  • Students taking courses on the Main/McKay Campus must leave this on "pick up at Circ Desk".
  • Distance Learning and Extended Campus students and faculty may select the "Mail to Address" option to have items delivered to your home instead of picking it up at the Circulation Desk.
  • Faculty and staff with offices on the Main/McKay Campus may select the "Mail to Address" option to have items delivered to your office instead of picking it up at the Circulation Desk.
• Under the section for "Location of your current courses" select the location where you and/or your courses are currently located. If this changes in the future, you can update this information to reflect your new location.

If you already have an account, enter your Username and Password.

Once you are logged into your ILLiad account, the Main Menu page will display on the left. From here you can click on:

• New Request - Select the Article, Book or A/V, or Book Chapter request form; fill it out to request an item. When you hit the Submit Request button the system will automatically fill in all of your information which you entered through the New User Registration form.
• View - Track your outstanding requests, access electronically received articles, et cetera.
• Tools - Here you can update your account information at any time and change your password.