libncsu. Picking Your Topic is Research. https://www.youtube.com/watch?v=Q0B3Gjlu-1o#action=share. Creative Commons 3.0 BY-NC-SA US license.
Monash University Library. Three steps to writing a good research question https://www.youtube.com/watch?v=tuJXwyiR7qg
| Issue | Not so good research question | Good Research Question |
|---|---|---|
| Scope | How have businesses used social media? (too broad) | How do companies use social media to establish connections with potential customers? (more focused) |
| Complexity | Should hotels use service robots? (Answer with yes/no) | How effective are service robots in meeting customers' expectations during their hotel stay? |
| Neutral | What are the harmful affects of chatbots on customer service calls? (harmful is not a neutral term) | In what ways does chatbot affect the customer's experience when seeking assistance? (question can explore benefits and disadvantages) |